Noticeboard

Please note that currently there will be no change in the way the surgery operate following the Governments Tier 4 announcement for Glasgow. For more information please see the following video - Guide to GP Services

Flu Vaccine: We are now currently booking flu vaccination appointments. The Health Board and Scottish Government have advised we will vaccinate the 18-64 year olds with underlying health conditions, please call the surgery to book an appointment for the vaccine. All other categories will be carried out in the community, for full details please see the following page: Flu Vaccination Programme 2020-2021. You can also visit NHS Greater Glasgow & Clyde or NHS inform.

Our Practice Policy for COVID-19

Coronavirus - Visit the NHS inform website or call 0800 028 2816 for general information and advice. If you have symptoms STAY HOME and call NHS 24 on 111.

We would like to give a warm welcome to Dr McHardy who has joined the surgery as a regular GP.

Prescriptions - We are NOT issuing early or extra prescriptions. To reduce the number of patients attending the surgery, a number of pharmacies offer a collection service and we would be happy to give your prescriptions to their driver.

The surgery will be CLOSED every Tuesday between 12.30 - 13.30 for the forseeable future for staff training. For urgent matters, there will still be a telephone service.

LGBT Health and Wellbeing COVID 19 Support

Online booking of GP appointments via. Patient Access is currently SUSPENDED due to coronavirus.

We now require 48 HOURS to process ALL PRESCRIPTION REQUESTS. Prescriptions will be available for collection at the surgery after 48 hours from the request. This change is due to increased pressure on resources, thank you for your co-operation and understanding.

Click here to apply for Patient Access to make appointments and order repeat prescriptions online.

 

Practice Policies

 

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint please contact the practice manager in writing who will deal with your concerns appropriately.  Further information is available regarding the complaints procedure from reception.

Violence

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
NHS ScotlandThis site is brought to you by My Surgery Website