Noticeboard

The surgery will be CLOSED on Monday 28th of September for the public holiday. If you require urgent medical advice please contact your local pharmacy, minor injury unit or call NHS 24 on 111.

Flu Vaccine: We are now currently booking flu vaccination appointments for the patients detailed below. Information from the Health Board and Scottish Government is that we will vaccinate the 18-64 year olds at risk category and this will be carried out in the surgery, please call the surgery to book an appointment for the vaccine.

All other flu vaccinations outwith this category will be carried out in the community, a letter will follow soon to advise you of this from either the Health Board or Scottish Government.

Our Patient Access online sign up system is currently down, we hope to have this back up and running as soon as possible. We apologise for any inconvenience.

Our Practice Policy for COVID-19 - https://www.northcotesurgery.com/info.aspx?p=4

Coronavirus - Visit the NHS inform website or call 0800 028 2816 for general information and advice. If you have symptoms STAY HOME and call NHS 24 on 111.

The Monday evening clinics at the surgery are currently SUSPENDED, we will close at the normal time of 6pm.

Prescriptions - We are NOT issuing early or extra prescriptions. To reduce the number of patients attending the surgery, a number of pharmacies offer a collection service and we would be happy to give your prescriptions to their driver.

The surgery will be CLOSED every Tuesday between 12.30 - 13.30 for the forseeable future for staff training. For urgent matters, there will still be a telephone service.

LGBT Health and Wellbeing COVID 19 Support

Online booking of GP appointments via. Patient Access is currently SUSPENDED due to coronavirus.

We now require 48 HOURS to process ALL PRESCRIPTION REQUESTS. Prescriptions will be available for collection at the surgery after 48 hours from the request. This change is due to increased pressure on resources, thank you for your co-operation and understanding.

Click here to apply for Patient Access to make appointments and order repeat prescriptions online.

 

Practice Policies

 

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint please contact the practice manager in writing who will deal with your concerns appropriately.  Further information is available regarding the complaints procedure from reception.

Violence

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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