Noticeboard

September Weekend: The surgery will be CLOSED on Monday 27th of September for the public holiday. If you require urgent medical advice, please contact your local pharmacy, minor injury unit or call NHS 24 on 111.


Flu Vaccine and COVID Vaccine Boosters: The surgery will not be administering any flu vaccines or COVID vaccine boosters. The Health Board are running these programmes and you will be contacted by The Health Board regarding an appointment in due course. For the most up-to-date information please visit NHS inform.


Monday Evening Surgery: The surgery will not have a Monday evening surgery for the month of October, we will close at the normal time of 6pm.


COVID Vaccine: For information regarding the COVID vaccination please visit the NHS Inform website or failing this call the COVID vaccine helpline on 0800 030 8013.


Record of COVID Vaccine: To obtain a record of your COVID vaccine status please visit the NHS inform website, you can also call 0808 196 8565.


COVID Vaccine Drop-In Clinics: For details on the COVID vaccine drop-in clinics in Glasgow, please visit the NHS GGC website for more information.


Staff Training - The surgery will be CLOSED every Tuesday between 12.30 - 13.30 for staff training. For urgent matters, there will still be a telephone service.


Online booking of GP appointments via. Patient Access is currently SUSPENDED due to coronavirus. The text reminder service is also disabled at present.

Practice Policies

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint please contact the practice manager in writing who will deal with your concerns appropriately.  Further information is available regarding the complaints procedure from reception.

 

Violence

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

 



 
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