Noticeboard

Travel Vaccinations: GP surgeries no longer provide a travel vaccination service, for more information on how to get travel vaccinations please visit the following page: Northcote Surgery - Travel Vaccinations

Isolation Note: To obtain an isolation note for your employer please visit the NHS website: 111.nhs.uk/isolation-note.

Post COVID recovery letter: To obtain a letter to show your post COVID status please visit the NHS inform website or call 0808 196 8565.

Record of COVID Vaccine: To obtain a record of your COVID vaccine status please visit the NHS inform website or 0808 196 8565.

COVID Vaccination Exemption Certificates: GPs and their teams cannot issue vaccination exemption certificates. Further information on the vaccination exemption certificates scheme can be found on the Scottish Government and NHS Inform websites or alternatively you can call the COVID status helpline on 0808 196 8565.

COVID Vaccine: For information regarding the COVID vaccination please visit the NHS Inform website or failing this call the COVID vaccine helpline on 0800 030 8013.

Staff Training - The surgery will be CLOSED every Tuesday between 12.30 - 13.30 for staff training. For urgent matters, there will still be a telephone service.

Practice Policies

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint please contact the practice manager in writing who will deal with your concerns appropriately.  Further information is available regarding the complaints procedure from reception.

 

Violence

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

 



 
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