This can be a face-to-face or telephone appointment, the choice is yours. 

These can be booked up to 4 weeks in advance and are for problems that, in your opinion, can wait until the next available routine appointment with the GP. To book an appointment please call the surgery on 0141 339 3211.

The surgery also has extended hours on a Monday evening to allow for evening clinics with nurses and GP's.

These appointments are available on the day and open at 8am. They are for conditions that, in your opinion, cannot wait until the next routine appointment.

This appointment is face-to-face and will not necessarily be with the doctor of your choice. 

Our phone lines switch on at 8am, please phone 0141 339 3211 as early in the morning as possible.

If there are no urgent appointments left for the day and the conditon needs to dealt with by the doctor on the same day, a duty doctor will call you first to discuss your symptoms and arrange a face-to-face appointment if necessary.

These appointments can only be booked by the duty doctor. These appointments will not necessarily be with your doctor of choice.

Our phone lines switch on at 8am, please phone 0141 339 3211 as early in the morning as possible. The triage does end at 4pm and any if you require a phone call after this time, it will be at the discretion of the GP.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling the surgery when we open at 8am (ideally home visits should be requested no later than 10am)

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Please let us know as soon as possible if you need to cancel an appointment in order for us to offer the appointment to another patient.

To cancel your appointment:

• Phone the surgery and press option 2 to leave a message on our cancellation line which is available 24/7.
• Submit a form via the website.
• Text back the word 'CANCEL' when you receive your appointment reminder text message.

If you require medical services or need to be seen outwith surgery hours please phone NHS 24 on 111. 

The receptionist at the emergency call centre will either:

• arrange advice from a doctor or nurse
• invite you to attend the centre to be seen by a doctor
• arrange a home visit if you are too ill to attend the centre

Patient transport services are available for those who do not have their own means.

In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.

Information about local Minor Injury Units (MIU) can be found on the NHS Greater Glasgow and Clyde website.

Registrars

We are a recognised training practice and registrar doctors work with us for a period of 6 or 12 months. At some point we may seek your consent to video your consultation as part of a video surgery. The videos are used in their training to be a GP and the consultations are reviewed by their trainers.

The recording is only of you and the doctor talking together; intimate examinations will not be recorded and the camera will be switched off on request.

All recordings are carried out according to GMC guidlines, are stored securely and will be deleted after 3 months of recording.

You do not have to agree to your consultation being recorded so please advise your doctor. This is not a problem and will not affect your treatment in any way.

Students

Medical and nursing students also attend the practice from time to time and we hope you will co-operate with us and help them to learn about general practice. However, you will be informed of their presence in advance and if you do not want them to be present at your consultation your wishes will be respected.