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Noticeboard

The Flu vaccination is now available for registered patients.  If you are 65 and over or have a chronic disease you may be eligible.  Please contact the surgery for availability. 



The Shingles vaccination is now available for patients aged 70 born between 02/09/1946 - 01/09/1947 and aged 76 born between 02/09/1940 - 01/09/1941.


 


A private counselling service is now available on site on Thursday afternoons. To discuss your needs or book an appointment please contact nick@foliumcounselling.com or call Nick on 07473 962332



Since the 1st January 2017 604 patients have failed to attend an appointment after receiving a text reminder - This is the equivalent of 101 hours of clinical time. 


Click here to apply for Patient Access - make appointments and order repeat prescriptions online


 


Click here for next public holiday date

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Please click here for further information.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager in writing who will deal with your concerns appropriately, for your convenience this can be done via email to Elliott.summers@nhs.net, however please be advised that when you email, if you want an emailed reply you need to consent to this in your initial contact for reasons of confidentiality. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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