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Noticeboard

We now require 48 HOURS to process ALL PRESCRIPTION REQUESTS. Prescriptions will be available for collection at the surgery after 48 hours from the request. This change is due to increased pressure on resources, thank you for your co-operation and understanding.


There has been a stock shortage for this years child flu vaccine for 2-5 year olds. The surgery are receiving limited and sporadic stock. Please call the surgery for further information.


The surgery has an NHS Advanced Physiotherapist - Kirsty Anderson, for more information please see the 'Clinics & Services' tab.


We would like to give a warm welcome to our new Practice Nurse, Alice Herrington.


Travel Clinic - Unfortunately due to unforeseen circumstances, we are not able to provide this service at present. We appreciate your understanding at this time and we will update the website once the clinic is restarted. For a list of private travel clincs please see the following page: Private Travel Clinics.


We would like to welcome our new GP Registrars, Dr Waters and Dr Forrest.


We would like to give a warm welcome back to Dr Grieve who has joined the surgery on a permanent basis.


Click here to apply for Patient Access to make appointments and order repeat prescriptions online.


Our next public holiday date - 25th and 26th of December 2019


Child Immunisations are moving out of the GP Surgery:- From the 10th of September 2018 your child will receive their immunisations at Community Centre for Health, 547 Dumbarton Road, G11 6HU.


For self treatment and advice on who to contact please visit NHS Choices or Know Who To Turn To


Since the 1st January 2018 510 patients have failed to attend an appointment after receiving a text reminder - This is the equivalent of 85 HOURS of clinical time. If you do not require your appointment please inform the surgery - we have a cancellation line and also a text service where you can reply CANCEL.



 

Practice Policies

 

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint please contact the practice manager in writing who will deal with your concerns appropriately.  Further information is available regarding the complaints procedure from reception.

Violence

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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