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Noticeboard

We would like to give a warm welcome back to Dr Grieve who has joined the surgery on a permanent basis.

Northcote Surgery is now a certified parkrun practice and we recently volunteered at a local parkrun at Victoria Park.

Please welcome Stephen Allan to the surgery as our new Practice Manager.

Northcote Surgery now has an NHS Advanced Physiotherpaist, Gayle Pearson -  Click here for more info.

Click here to apply for Patient Access to make appointments and order repeat prescriptions online.

Our next public holiday date - 15th of July 2019 (Glasgow Fair)

Child Immunisations are moving out of the GP Surgery:- From the 10th of September 2018 your child will receive their immunisations at Community Centre for Health, 547 Dumbarton Road, G11 6HU.

For self treatment and advice on who to contact please visit NHS Choices or Know Who To Turn To

Since the 1st January 2018 510 patients have failed to attend an appointment after receiving a text reminder - This is the equivalent of 85 HOURS of clinical time. If you do not require your appointment please inform the surgery - we have a cancellation line and also a text service where you can reply CANCEL.

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. No information will be released without the patient consent unless we are legally obliged to do so. Please visit the medical records section of the website click here for further information.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager in writing who will deal with your concerns appropriately.  Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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